Payment Policy

Payment Policy

Latitude Hardware offers a range of secure and instant payment options to ensure your order is processed without delay. All prices are listed and transactions are processed in Kenyan Shillings (KES).

1. Accepted Payment Methods

We accept the following payment methods at checkout:

  • Online Payments (via Paystack Gateway):

    • M-Pesa: Automated mobile money checkout.

    • Airtel Money: Secure mobile gateway.

    • Credit/Debit Cards: Visa and Mastercard.

  • Direct & Offline Payments:

    • Direct Bank Transfer: Instant interbank transfers (PesaLink/RTGS) are accepted.

    • Cash on Delivery (COD): Available exclusively for orders delivered within Nairobi.

2. Shipping & Billing Terms

  • Flat Rate Shipping: A standard fee of KES 450.00 is applied to every order delivered within Kenya.

  • Total Transparency: The final price at checkout consists of the product price plus the KES 450.00 flat shipping rate. There are no hidden service fees or additional handling charges.

3. Instant Order Processing

Because our payment methods—including bank transfers—typically reflect in our account immediately, your order enters our fulfillment cycle instantly.

  • Handling Time: 0 – 1 Business Day.

  • Bank Details for Direct Transfer:

    • Account Name: Latitude Hardware

    • Bank: Co-operative Bank

    • Account Number: 01108510068300

4. Security (SSL)

Your financial security is our priority. Our website is secured with SSL (Secure Socket Layer) encryption. We do not store sensitive payment data such as card numbers or PINs on our servers; all transactions are processed through our PCI-compliant payment partners.

5. Contact Information

For billing inquiries or payment assistance:

  • Phone / WhatsApp: +254 725 372154

  • Email: sales@latitudehardware.com

  • Location: Keekorok Road, Keekorok House, First Floor, Shop F12, Nairobi