Privacy Policy

Privacy Policy

Effective Date: May 2, 2026

At Latitude Hardware, reachable via latitudehardware.com, we prioritize the privacy and security of our customers. This Privacy Policy describes how we collect, use, and safeguard your personal information in compliance with the Kenya Data Protection Act (2019) and Google Merchant Center requirements.

1. Information We Collect

We only collect information necessary to fulfill your hardware orders and provide a seamless shopping experience:

  • Personal Identifiers: Name, phone number, and email address.

  • Delivery Information: Physical address and location details for shipping within Kenya.

  • Payment Data: While we do not store your credit card numbers or M-Pesa PINs, our secure payment partner (Paystack) collects the necessary financial data to process your transaction.

  • Technical Data: IP address, browser type, and cookies to improve website functionality and security.

2. How We Use Your Information

Your data is used strictly for:

  • Processing and delivering your orders.

  • Providing customer support via WhatsApp, phone, or email.

  • Sending order updates and tracking information.

  • Preventing fraudulent transactions and ensuring website security.

3. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We only share data with trusted service providers essential to our operations:

  • Payment Processors: Paystack (for M-Pesa, Card, and Bank payments).

  • Logistics Partners: Local couriers for delivery of hardware within Kenya.

  • Legal Requirements: If required by Kenyan law or to protect our rights and safety.

4. Security of Your Data

We implement industry-standard security measures, including SSL (Secure Socket Layer) encryption, to protect your data during transmission. Your payment information is handled by PCI-DSS compliant partners to ensure the highest level of security.

5. Your Data Rights

Under the Kenya Data Protection Act, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate information.

  • Request the deletion of your data (subject to legal or record-keeping requirements).

  • Withdraw consent for marketing communications.

6. Cookies

Our website uses cookies to enhance your browsing experience, such as remembering your cart items. You can choose to disable cookies through your browser settings, though some features of the site may not function correctly.

7. Contact Information

If you have questions about this policy or wish to exercise your data rights, please contact us:

  • Data Controller: Latitude Hardware

  • Phone / WhatsApp: +254 725 372154

  • Email: sales@latitudehardware.com

  • Physical Address: Keekorok Road, Keekorok House, First Floor, Shop F12, Nairobi, Kenya